Customer Support Agent

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Address customer inquiries across various channels efficiently, accurately, and with effective communication.

• Develop a strong understanding of products to independently handle complex technical inquiries.

• Forward relevant issues to the appropriate teams with the necessary context for resolution.

• Recognize recurring customer challenges and transform them into documentation, process improvements, or product feedback.

• Enhance internal resources to facilitate quicker responses in the future.

• Collaborate with Customer Success, Product, and Engineering teams to resolve issues reported by customers.

• Manage increasingly complex or ambiguous situations while honing judgment skills.

• Contribute to the development of evolving support processes and the overall support function.

⛳️ Requirements

• Must be a native English speaker with clear and precise writing and speaking skills.

• 2-3 years of experience in a customer support role, managing real ticket volumes and unique edge cases.

• Familiarity with Zendesk, Notion, and Stripe, or the capability to quickly learn similar tools.

• Competence in independently researching solutions.

• Ability to remain composed and proactive during product changes or when processes are not fully established.

• Skill in explaining technical or product-related concepts in layman's terms without sacrificing accuracy.

• Practical experience with AI tools like Claude or Dust in a support or workflow environment (preferred).

• Experience in contributing to support documentation or knowledge bases (preferred).

• Background in supporting a technical or rapidly evolving product (preferred).

• Must be permanently residing in Argentina.

• Fluency and proficiency in spoken and written English are required.

• Experience in customer-facing roles within a SaaS company.

• Must be legally authorized to work in Buenos Aires, Argentina.

🏝️ Benefits

• Flexible paid time off along with company holidays.

• Stipend for home office expenses.

• Monthly allowances for office space, if necessary, and team-building activities.