Customer Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Dedicate 1–2 hours each day to the role

• Act as the primary contact for inquiries from 1,000 creators on Tictoc through WhatsApp, email, and group chats

• Address, categorize, and escalate questions to the relevant team when appropriate

• Independently handle more intricate support requests

• Maintain accurate records of open cases

• Prepare presentations and reports as required

⛳️ Requirements

• Proficiency in German is mandatory

• Expected workload: 10 hours per week

🏝️ Benefits

• 10 hours of work per week