Customer Support Agent

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Efficiently lead customer interactions while upholding a professional and empathetic demeanor.

• Identify customers at risk of churn and implement effective problem-solving strategies.

• Analyze customer requirements to suggest appropriate products and services, contributing to team growth objectives.

• Maintain accurate documentation of customer records.

• Tackle complex service challenges with a positive, solution-focused mindset.

• Oversee the complete customer lifecycle through phone, chat, and email communication.

• Execute additional tasks as assigned.

⛳️ Requirements

• Demonstrated success in sales, customer retention, or a metrics-oriented customer service setting.

• Prior experience in cold-calling is essential.

• Proficient in English at a native level, both written and spoken.

• Strong professional presence on the phone.

• Familiarity with CRM software and standard office applications.

• Capability to multitask and engage with various customer personalities in a fast-paced environment.

• Previous experience in the Medical or Healthcare industries is highly desirable.

• Must be available to work weekends.

• Willingness to work overnight shifts according to US time zones.

🏝️ Benefits

• Opportunity to work remotely from any location.

• More than 15 working days of holidays.

• Internet subsidy or additional budget for high-speed internet access.

• Health and wellness budget available.

• Birthday gift along with additional time off.

• Regular team-building activities and engaging virtual events.

• Opportunities for career advancement based on performance.

• Two paid volunteering days each year.

• Permanent employment contract.

• A global flatwork culture promoting cross-border collaboration.