Customer Support Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers by attentively addressing their concerns, collecting information, diagnosing issues, assessing needs, and fulfilling requests.

• Elevate concerns to teams with the necessary expertise when needed.

• Investigate customer inquiries by collaborating with colleagues within the organization.

• Provide timely and professional responses to customer requests and ensure closure to their satisfaction.

• Document every customer interaction in the ticketing system with all pertinent information.

• Share insights on complex situations to foster team learning.

• Engage in a rotating on-call schedule and provide occasional support during evenings and weekends.

• Travel as necessary to conduct on-site training and participate in tradeshows.

⛳️ Requirements

• Preferably a minimum of two years of experience in customer service, demonstrating strong attention to detail and the ability to handle multiple tasks simultaneously.

• Proficient knowledge of Windows environments and Microsoft Office 365.

• A strong dedication to ensuring customer satisfaction.

• Capability to work autonomously as well as collaboratively within a team to meet established goals and deadlines.

• Excellent listening, verbal, and written communication skills.

• Familiarity with the automotive parts industry.

• Understanding of accounting principles.

• Bilingual fluency in both English and French, both spoken and written.

• Occasional evening and weekend work may be necessary.

• Participation in a rotating on-call schedule throughout the year.

• Travel may be required for on-site training and/or tradeshows.

🏝️ Benefits

• Opportunities to achieve your professional goals.

• A stimulating work environment.

• Employer-paid medical insurance starting on your first day.

• 3 weeks of vacation beginning in your first year.

• 5 personal days each year.

• An RRSP program.

• An Active Lifestyle Recognition Program (annual bonus).