Customer Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for customers actively utilizing the product

• Address customer inquiries promptly and professionally

• Offer customer support through email and chat channels

• Cultivate a thorough understanding of the product to effectively respond to customer queries

• Collaborate with team members to identify solutions

• Refer inquiries to appropriate departments as needed

⛳️ Requirements

• Fluent in Polish

• Strong communication skills with a focus on customer satisfaction

• Proficient in active listening, exhibiting patience and attention to detail

• Capable of managing time efficiently in a shift-based setting

• Comfortable with technology

• Previous experience in Customer Support is mandatory

• Background in iGaming is advantageous

• English proficiency at B2 level for internal communication

• Willingness and capability to work day shifts on a 4-days-on/2-days-off schedule, including potential weekends

🏝️ Benefits

• Comprehensive training will be provided

• Competitive salary package

• Regular career advancement evaluations

• Generous policies for vacation and sick leave

• Financial support for professional development

• Educational allowances available

• Monthly allowance designated for personal activities

• Extensive health insurance options

• Rewards for the referral program

• Team-building events and corporate gatherings