Customer Support Advisor – Employee Benefits

This is a fully remote position, open to applicants in Romania.

📋 Description

• Engage with customers as part of the support team.

• Serve as the initial point of contact for inquiries related to benefits and policies, taking ownership of issue resolution.

• Communicate with insurers and providers regarding escalated matters.

• Monitor recurring issues and ensure high-quality documentation is maintained.

• Manage new business administration tasks.

• Establish new employer schemes.

• Streamline application processing among employers, employees, and insurance providers.

• Update the CRM and internal systems as necessary.

• Assist with scheme renewals.

• Collaborate with employers and insurance providers while partnering with customer success teams to enhance processes and improve the customer experience.

• Oversee policy event administration.

• Execute policy changes, including handling joiners, leavers, dependents, cancellations, and amendments.

• Coordinate efforts across internal teams and external providers.

⛳️ Requirements

• A minimum of 2 years of experience in operations or support within the insurance, financial services, or benefits administration sectors in HR.

• Exceptional attention to detail.

• Ability to manage multiple workstreams and navigate complexities effectively.

• Proficient written communication skills.

• Capable of collaborating with diverse stakeholders.

• Ability to work independently.

• Competence in handling significant responsibilities when provided with guidance.

• Comfortable in fast-paced work environments.

• Adaptability to ambiguity and changing processes.

• Language assessment will be part of the recruitment process.

• Availability to work Monday to Friday from 9 am to 5:30 pm.

• Willingness to complete induction and new hire training in Dublin and visit Dublin once a quarter.

🏝️ Benefits

• Remote-first operational model.

• Induction and new hire training conducted in Dublin.

• Quarterly visits to Dublin for meetings and training sessions.

• Opportunities for professional growth.

• Permanent / Full-Time employment.