Customer Support Advisor

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee technical support inquiries from clients, with an emphasis on key performance indicators such as customer satisfaction.

• Elevate bugs through the designated internal channels and teams, including using Jira.

• Assist clients and partners in navigating the Location Marketing Cloud.

• Respond to clients' technical inquiries while delivering outstanding customer experiences.

• Work collaboratively with Customer Success, Sales, Implementation, and the broader Customer Organization.

• Foster and maintain relationships across various departments.

⛳️ Requirements

• Proven experience in Customer or Technical Support, ideally within a B2B SaaS context.

• Exceptional written and verbal English communication skills.

• Ability to work independently and effectively in a remote environment.

• Service-oriented mindset and a drive to find solutions for customers.

• Capability to quickly grasp technically complex issues, prioritize tasks, and maintain organization.

• Ideally, familiarity with ticketing and CRM platforms like Jira and Salesforce.

• Competent in using Excel or Google Sheets.

• Experience in an international team setting.

• Receptive to new ideas and methodologies.

• Comfortable conducting research on new issues.

• Must have access to a robust and reliable internet connection at home.

• Some college education completed.

• Must be eligible to work in the Republic of the Philippines.

• Basic MySQL skills, including the ability to write and update queries, are a plus.

• Understanding of HTML, CSS, and JavaScript, as well as troubleshooting browser errors, is advantageous.

• Previous experience with APIs, such as Postman, is beneficial.

• A basic understanding of location management on platforms like Google and Facebook is a bonus.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for career growth in Technical Support.

• Collaboration with teams in Customer Success, Sales, Implementation, and other Technical Support & Services divisions.