Customer Support Adviser, Norwegian speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer inquiries through chat, email, and phone using both inbound and outbound communication channels.

• Employ logical questioning techniques to efficiently gather pertinent customer information.

• Utilize negotiation skills to resolve issues and avoid escalation.

• Maximize opportunities for revenue generation.

• Ensure accurate data entry.

• Manage personal time effectively in accordance with resource planners.

• Collaborate with colleagues across the organization to obtain necessary information.

• Achieve set team and operational sales and service KPIs along with expected role behaviors.

• Handle customer-resolution escalations with empathy.

• Work with various back offices, internal tools, and third-party game providers to accurately and promptly address customer queries.

• Assist customers with payment processing issues related to credit cards, bank transfers, e-wallets, crypto, and Paysafe.

• Support customers with KYC procedures in partnership with the Risk team.

• Collaborate closely with the VIP, Marketing, and Risk/Payments departments.

• Manage the crediting of bonuses and free spins.

• Engage customers to enhance player activity.

• Aid in the creation, implementation, and maintenance of processes required for the Information Security Management System.

• Execute tasks assigned by the CEO and managers within the role's scope.

⛳️ Requirements

• Prior experience in customer support or a similar customer-facing role is preferred.

• Must possess fluent verbal and written communication skills in both Norwegian and English.

• Capability to actively listen, empathize, and communicate effectively with customers from diverse backgrounds and varying levels of technical knowledge.

• Strong critical-thinking and problem-solving abilities.

• Proficiency in utilizing customer support software, CRM systems, and other relevant tools.

• Flexibility and adaptability to thrive in a fast-paced, dynamic environment while managing multiple tasks concurrently.

• Excellent organizational skills and meticulous attention to detail.

• Ability to work independently as well as collaboratively in a team-oriented setting.

• Willingness to work a flexible schedule, including weekends and holidays if necessary.

• A positive demeanor, patience, and a sincere desire to assist customers.

• Availability to work from Monday to Sunday on shifts between 07:00 and 23:00 GMT+1.

🏝️ Benefits

• Performance and bonus structure based on the achievement of established targets and individual performance.

• B2B Consultancy agreement for remote work with 25 days of paid time off (PTO).

• Remote work arrangement.