Customer Support Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee all aspects of service contract administration, including contract initiation, upkeep, adjustments, and resolving invoicing issues.

• Analyze electronic orders and utilize dashboards for tracking purposes.

• Maintain up-to-date customer information and address any account holds.

• Proactively address customer inquiries and deliver prompt feedback.

• Work collaboratively with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns teams.

• Tackle issues by identifying problems, researching solutions, implementing fixes, and escalating unresolved concerns when necessary.

• Guarantee precise contract execution, timely revenue acknowledgment, and effective support to Service Inside Sales and commercial partners.

⛳️ Requirements

• Knowledge of Oracle and/or Salesforce is preferred.

• A four-year degree is preferred, or an equivalent of 2+ years of experience in customer service.

• Customer service experience of at least 2 years may be considered in lieu of the preferred degree.

🏝️ Benefits

• A culture that promotes a sense of belonging.

• A commitment to the Danaher Business System and a culture of continuous improvement.