Customer Success Technical Account Manager – TAM

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Act as the main technical advisor for a designated portfolio of enterprise publishers

• Establish and maintain trusted relationships with technical stakeholders

• Manage ongoing technical account health and platform utilization

• Create technical success plans that align with customer business goals

• Guide technical onboarding and implementation processes

• Verify customer configurations and integrations

• Provide technical enablement and best-practice recommendations

• Ensure customers effectively adopt new platform features

• Evaluate publisher performance and uncover optimization opportunities

• Suggest technical enhancements that boost revenue and operational efficiency

• Conduct technical account assessments and participate in Quarterly Business Reviews

• Oversee platform health and proactively identify potential risks

• Handle standard technical support escalations

• Diagnose integration and platform-related issues

• Coordinate investigations with Product and Engineering teams when necessary

• Escalate complex issues that require product modifications or code development to Solutions Engineering

• Collaborate with Customer Success Account Managers to ensure a seamless customer experience

• Work together with Solutions Engineers on intricate technical projects

• Represent customer technical needs within the organization

• Assist Sales during expansion opportunities that necessitate technical consultation

• Keep technical documentation and implementation guides up to date

• Contribute to internal knowledge sharing initiatives

• Identify areas for enhancing onboarding and technical support processes

⛳️ Requirements

• Over 3 years of experience in Technical Account Management, Solutions Consulting, Ad Operations, or a related field

• Strong comprehension of the programmatic advertising ecosystem

• Familiarity with Google Ad Manager and publisher monetization strategies

• Proficient SQL skills

• Basic knowledge of JavaScript and browser technologies

• Exceptional troubleshooting skills

• Excellent communication abilities

• Must reside in Eastern Europe

• Ability to invoice as an independent contractor or through a personal legal entity

🏝️ Benefits

• Work remotely

• Engage in a tech-driven role

• Collaborate across different functions

• Enjoy a flexible schedule

• Opportunities for career growth in the AdTech industry