Customer Success Specialist

This is a fully remote position, open to applicants in California, +5 more locations.

📋 Description

• Collaborate with enterprise clients to synchronize security strategies with business objectives and anticipated outcomes.

• Promote the utilization and value realization of Cisco Secure Firewall features, policy management, and threat defense solutions.

• Recognize technical risks, adoption obstacles, and opportunities to enhance customer environments.

• Facilitate customer workshops, onboarding sessions, technical enablement programs, and executive briefings.

• Create and oversee Technical Adoption Plans utilizing telemetry, analytics, and AI-driven insights.

• Perform business reviews that address adoption progress, usage trends, and strategic recommendations.

• Aid in deployment readiness through testing, validation labs, and standardized process documentation.

• Work collaboratively with Sales, Renewals, Engineering, and Product Management to enhance customer experiences.

• Convey customer feedback and field insights to facilitate product and service enhancements.

• Mentor team members and contribute to scalable customer success initiatives and operational excellence.

⛳️ Requirements

• Bachelor’s degree with 8+ years of relevant experience, a Master’s degree with 6+ years, a PhD with 3+ years, or equivalent professional experience.

• Experience in customer-facing technical roles such as Customer Success, Consulting, Systems Engineering, or Technical Support within enterprise security settings.

• Practical experience in designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies.

• In-depth knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies.

• Industry-recognized certification such as CCIE Security or an equivalent technical certification.

• Preferred certifications include CCNP Security, CISSP, or other equivalent security credentials.

• Experience in supporting large enterprise security environments and adoption programs is preferred.

• Familiarity with cloud security technologies and hybrid network architectures is preferred.

• Strong communication, collaboration, and partner engagement skills are preferred.

• Capacity to influence technical and business decisions across cross-functional teams is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Potential Cisco restricted stock unit grants.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid birthday day off.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time away for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.

• Performance-based incentive pay for employees on sales plans.