Customer Success Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a primary resource for dealer and farmer users, ensuring they receive support, training, and perceive value.

• Assist users in adopting and enhancing dealerships’ engagement with the platform, making it integral to their operations.

• Develop release notes, video tutorials, and training materials to enhance product utilization.

• Conduct product demonstrations and onboarding sessions both in-person and online.

• Collect field feedback to guide product enhancements and identify bugs.

• Collaborate with Product and Sales teams to ensure retention and growth in key accounts.

• Monitor usage metrics and formulate strategies to foster deeper engagement.

⛳️ Requirements

• Experience at a farm equipment dealership, agricultural software firm, or in ag-tech sales/support.

• Capability to connect with both dealers and farmers, understanding their daily challenges.

• Excellent communication and presentation abilities.

• Well-organized and proactive, demonstrating strong follow-through.

• Natural inclination towards technology and eagerness to assist non-technical users in becoming comfortable with it.

• Experience or capacity to lead the development of tutorials, product videos, or documentation, supported by marketing.

🏝️ Benefits

• Remote-first position with a flexible work setting.

• Competitive salary.

• Employee Stock Ownership Plan (ESOP).

• Comprehensive benefits package.

• A collaborative environment that emphasizes growth, learning, and meaningful impact.

• A front-row experience in witnessing how AI is transforming the operations of equipment dealers, farmers, and contractors.