Customer Success Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop project plans by working backwards from customer objectives, ensuring every deliverable, owner, and deadline is tracked.

• Document decisions and subsequent actions in real time using Asana and Salesforce.

• Serve as the central point of contact among Product, Tech, Workforce Development, and Clinical teams.

• Ensure internal teams are held accountable to project schedules.

• Proactively identify risks and escalate issues when necessary.

• Prepare customers for potential delays and necessary trade-offs.

• Collaborate with a Director of Clinical Strategy to assist 4–12 healthcare clients.

• Oversee the complete launch of Community Health Worker programs and facilitate platform adoption.

• Create agendas, presentation decks, and conduct quarterly business reviews.

• Generate customer reports.

• Manage the Tech Review process with customer IT and compliance teams.

• Handle email, Slack, and client requests efficiently.

⛳️ Requirements

• Bachelor’s degree.

• Project management certification (PMP or CAPM).

• Over 2 years of experience managing complex projects, implementations, or operations involving external customers or partners.

• Proven ability to manage multiple projects simultaneously without missing deadlines.

• Skill in distilling lengthy discussions into concise 1-page summaries that executives appreciate.

• Proficient in Asana or a similar project management tool.

• Familiarity with Google Suite.

• Experience with Zoom.

• Knowledge of CRM systems such as Salesforce.

• Must be able to work primarily during Eastern Time business hours.

• Preferred: understanding of the U.S. healthcare system (health systems, payers, community-based organizations) or background in a health tech or SaaS startup.

🏝️ Benefits

• Competitive salary.

• Equity grants.

• Comprehensive benefits package.

• Opportunities for team building and enjoyable activities.

• Flexible work-from-home options.

• Occasional travel for team retreats and client site visits.