Customer Success Manager – SMB, LATAM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the post-onboarding customer journey for a portfolio of SMB clients.

• Take ownership of essential metrics such as Customer Health, Retention, and Expansion.

• Establish trusted relationships with customers to comprehend their needs and assist them in achieving their objectives.

• Collaborate with and share insights across the broader Customer Success team.

• Serve as the voice of the customer internally, liaising with product, sales, leadership, and other departments.

• Ensure the accuracy of records in Customer Success software.

• Regularly interact with customers to evaluate priorities and uncover opportunities to promote the Roomvo Platform.

• Advocate for customers by documenting their requests and issues, while identifying areas for improvement.

⛳️ Requirements

• A minimum of 1-2 years of experience in a B2B Customer Success position.

• Hands-on experience in managing a book of business.

• Ability to quickly familiarize oneself with and prioritize technically complex processes and tasks.

• Professional demeanor and comfort when engaging with C-suite executives.

• Capacity to meet tight deadlines.

• Proficient in using Google Workspace and Salesforce.

• Exceptional written and verbal communication skills.

• Highly organized and capable of managing multiple competing priorities.

• Experience in SaaS is essential.

• Proficiency in the English language.

• Fluency in French or Spanish is advantageous.

🏝️ Benefits

• Remote-first work arrangement; employees are encouraged to work from their most productive locations.

• An inclusive, equitable, and accessible work environment.

• Interview accommodations available upon request.

• Opportunity to shape unique roles and compensation for the right talent.