Customer Success Manager, Power BI, Decision-Making Authority

This is a fully remote position, open to applicants in Germany.

📋 Description

• You are responsible for managing customer relationships from the initial kickoff to contract renewal.

• You comprehend customers’ objectives and KPIs, documenting their feedback in ClickUp.

• You illustrate how Power BI initiatives impact the customer’s business metrics.

• You facilitate strategy and roadmap meetings with each customer on a quarterly basis.

• You proactively handle renewals well in advance of the contract expiration date.

• You create follow-on projects based on the established roadmap.

• You define and prioritize tasks within ClickUp.

• You ensure projects remain on schedule while coordinating with developers and freelancers.

• You provide functional leadership to Power BI developers.

• You promptly escalate issues in cases of dissatisfaction, budget risk, or potential customer churn.

• You manage approximately 10 to 12 customers.

• Your performance is evaluated based on renewal rates, follow-on revenue, customer satisfaction and NPS, quarterly meetings, timely delivery, and budget compliance.

⛳️ Requirements

• You independently conduct customer meetings.

• You possess an understanding of business and financial figures, allowing you to engage with a CFO as an equal.

• You can interpret and explain Power BI reports.

• You consistently meet deadlines.

• Ideally, you have a foundational understanding of DAX and data modeling or relevant consulting experience.

• You are willing to attend occasional on-site meetings with customers.

• This position requires a commitment of 40 hours per week.

🏝️ Benefits

• Permanent employment contract

• 30 days of annual leave

• Remote-first work environment, allowing you to work from anywhere in Germany

• Opportunity to work remotely from abroad for up to 100 days per year (EU, Thailand, Brazil, and other locations available upon request)

• Three fully paid team workations annually

• Fully equipped Mac or Windows laptop provided

• Subsidized Deutschlandticket

• Company bike available through salary conversion

• Access to corporate benefits

• Uncapped customer commission

• Annual bonus based on personal objectives

• Direct collaboration with the Managing Director