Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of strategic Enterprise healthcare clients following deployment, acting as a trusted long-term partner.

• Create and implement outcome-focused success plans that align with customer objectives regarding safety, asset visibility, operational efficiency, and ROI.

• Foster relationships with clinical, operational, IT, and executive stakeholders.

• Assist customers in navigating post-go-live adoption, optimization, and expansion efforts.

• Identify risks and opportunities, address issues, and collaborate internally to ensure customer satisfaction.

• Aid in renewals, expansions, and sustained account growth alongside Sales and Customer Success leadership.

• Contribute to the development of Enterprise Customer Success methodologies and repeatable processes.

• Convert customer data and outcomes into ROI narratives, best practices, and playbooks.

• Offer insights on processes, tools, and workflows to enhance team efficiency and customer impact.

• Work collaboratively with Sales, Product, Technical Account Services, Hardware Operations, and Marketing teams.

• Share customer insights to guide product direction, roadmap decisions, and improvements focused on ROI.

⛳️ Requirements

• 6+ years of experience in Customer Success within enterprise healthcare organizations, preferably with SaaS or technology platforms in complex healthcare settings.

• A self-motivated individual who quickly adapts, works autonomously, and takes ownership of customer relationships and outcomes in a dynamic, growth-oriented environment.

• Comprehensive knowledge of healthcare workflows and the entire customer lifecycle, including renewals and expansions.

• Proven success in driving adoption, optimization, and tangible ROI for SaaS or hardware-enabled healthcare solutions.

• Executive presence, capable of leading strategic discussions with senior leaders and articulating value at the executive level.

• Excellent problem-solving abilities.

• Familiarity with Salesforce or a comparable enterprise CRM system.

🏝️ Benefits

• Equity in a rapidly growing company aiming for $100M+ ARR and supported by top-tier investors.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• All necessary tools to perform your best work.

• Flexible remote work arrangement.

• Opportunities for regular travel to engage with customers.