Customer Success Manager – Digital Marketing

This is a fully remote position, open to applicants in South Africa, +4 more countries.

📋 Description

• Oversee the daily success and retention of a specific client portfolio.

• Serve as the main liaison between clients and the delivery team.

• Convert business objectives into concise, actionable briefs for specialists.

• Lead the onboarding process for new clients.

• Maintain proactive and responsive communication as the primary point of contact.

• Manage timelines and workflows using ClickUp.

• Ensure that work adheres to high quality standards and is delivered punctually.

• Provide clients with advice on SEO, Google & Meta Ads, web design, social media, and branding.

• Analyze performance metrics and track successes.

• Present results in clear, understandable language.

• Identify upselling opportunities that align with client growth objectives.

⛳️ Requirements

• A minimum of 2 years of experience in account management, project management, or client success within a marketing agency setting.

• Strong understanding of SEO, paid lead generation (Google & Meta), web design, and social media management.

• Advanced hands-on experience with ClickUp for project management and CRM tools for client tracking.

• Fluent in spoken and written English at a native level.

• Capable of leading confident, high-stakes video calls with North American business owners.

• Skilled at identifying key factors that will positively impact a client’s bottom line.

• Ability to manage multiple accounts, deadlines, and shifting priorities while maintaining focus.

• Previous experience working with or for trades/blue-collar industries (preferred).

• Advanced, in-depth understanding of SEO algorithms or Meta Ad architecture (preferred).

• Prior experience in sales or business development (preferred).

🏝️ Benefits

• Fully Remote: Work from any location with international teams.

• Career Growth: Join organizations in SaaS, MarTech, and B2B services.

• Peer Community: Connect with high-performing sales professionals within our network.

• Ongoing Support: Receive assistance from Huzzle both before and after placement.

• Tailored Compensation: Salaries vary based on client and candidate preferences — we’ll match you with options that align with your goals.