Customer Success Manager, D&I

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Oversee and enhance strategic partnerships with military and governmental organizations throughout South Korea.

• Act as a reliable advisor and primary point of contact for customers during their entire lifecycle.

• Promote customer adoption, retention, and measurable mission outcomes using Planet's satellite imagery and geospatial intelligence solutions.

• Grasp customer intelligence needs, operational priorities, and current geospatial workflows.

• Assist in incorporating Planet's data and solutions into defense, intelligence, and governmental operations.

• Navigate the structures of South Korean military and government, identifying key decision-makers across various ministries and agencies.

• Foster interagency collaboration to encourage broader adoption of the platform.

• Support contract renewals and pinpoint expansion opportunities throughout the contract duration.

• Create and implement customer success plans with measurable achievements, success indicators, and key performance indicators (KPIs).

• Advocate for customer needs internally and collaborate with Sales, Product, Engineering, and other teams.

• Convey regional demands, provide customer insights, and influence product development and go-to-market strategies.

⛳️ Requirements

• Minimum of 4 years of experience directly working with the South Korean Defence Forces and/or government intelligence agencies.

• Current armed forces reserve member or military veteran with experience in a relevant intelligence role, preferably in support of defense, military intelligence, or national security missions.

• Proven operational experience using satellite imagery, remote sensing, or geospatial intelligence data to aid intelligence analysis, operational planning, or mission execution.

• Bachelor's degree in a relevant field.

• Capability to cultivate relationships across government ministries and agencies while effectively engaging with senior officials and technical end-users.

• Outstanding negotiation, communication, and presentation abilities.

• Skill in translating complex technical capabilities and intelligence needs into strategic mission outcomes.

• Ability to work autonomously in a remote setting while maintaining strong connections with a global team.

• Excellent verbal and written communication proficiency in Korean.

• Professional working proficiency in English.

• Willingness to travel as necessary.

• Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine.

🏝️ Benefits

• Paid time off including vacation, holidays, and company-wide days off.

• Employee Wellness Program.

• Home Office Reimbursement.

• Monthly Phone and Internet Reimbursement.

• Tuition Reimbursement and access to LinkedIn Learning.

• Equity.

• Paid Time Off for Volunteering.

• Eligibility for commissions.