Customer Success Manager, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary post-sales contact for Commercial clients.

• Oversee customer interactions throughout onboarding, implementation, and adoption phases.

• Direct technical onboarding and create onboarding strategies in collaboration with customers and internal teams.

• Build relationships with customer stakeholders, ranging from technicians to Chief Information Security Officers (CISOs).

• Collaborate with the Sales team to pinpoint renewal and growth opportunities while reducing churn risks.

• Work alongside customers and the Education team to provide product training, share best practices, and emphasize security principles.

• Cultivate hands-on technical expertise in Chainguard and remain updated on industry trends and product developments.

• Advocate for customer needs and requirements within the organization.

• Partner with Technical Support and Customer Engineering to promptly address customer issues.

• Collaborate across functions with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to enhance customer outcomes and accelerate time-to-value.

⛳️ Requirements

• Minimum of 2 years of experience in customer-facing roles working with technical and business teams.

• Background in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.

• Relevant expertise in Supply Chain Security, DevSecOps, Application Security, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.

• Capability to manage a customer portfolio and operate with significant autonomy.

• Ability to make crucial decisions regarding customer outcomes, escalations, and cross-functional advocacy.

• Entrepreneurial mindset with the capacity to innovate or adapt existing processes.

• Strong commitment to ongoing personal and professional development.

• Excellent emotional intelligence and effective priority management skills.

• Previous experience in an early-stage startup is highly preferred.

• A passion for technology and cybersecurity is strongly preferred.

• Hands-on technical experience with cloud platforms such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; Application Security; security infrastructure; regulatory compliance; vulnerability management; or the software development lifecycle is strongly preferred.

🏝️ Benefits

• Flexible & Remote-First Culture.

• Opportunities for team meetups.

• Bi-annual destination summits.

• Monthly stipend for coworking spaces, phone, and internet expenses.

• Stock options available upon hiring and promotion.

• Participation in secondary offerings.

• 10 years to exercise stock options.

• 100% coverage of health, vision, and dental insurance premiums for employees and their dependents.

• Unlimited flexible time off.

• 18 weeks of paid parental leave for birthing parents.

• 12 weeks of paid parental leave for non-birthing parents.

• Equal opportunity employer.