Customer Success Manager – Commercial

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Take ownership of a designated portfolio of Commercial clients, focusing on customer success, retention, and long-term value creation.

• Assist customers through a combination of scalable engagement strategies and personalized 1:1 outreach tailored to their needs, opportunities, and risks.

• Enhance product adoption by guiding customers in understanding and utilizing Workshop’s features, workflows, and capabilities effectively.

• Identify and advocate for new and broader use cases that enhance customer value.

• Assess customer health within your portfolio to pinpoint adoption gaps, risks, or opportunities for increased usage.

• Proactively connect with customers at critical points in their journey to enhance value, strengthen relationships, and minimize risks.

• Serve as the customer's voice internally by sharing trends, feedback, and product insights with cross-functional teams.

• Collaborate with Account Managers and Sales to identify opportunities for expansion and usage-driven growth.

⛳️ Requirements

• A minimum of 1 year of experience in Customer Success or Account Management; experience in SaaS is preferred.

• Strong product understanding with the capability to convert features into practical, real-world applications.

• Ability to manage a customer portfolio while balancing proactive individual engagement with scalable outreach efforts.

• A proactive, optimistic, and solution-focused approach.

• Exceptional attention to detail and strong organizational abilities.

• Excellent written and verbal communication skills suitable for both internal and external audiences.

🏝️ Benefits

• Healthcare

• Stock options

• Unlimited vacation