Customer Success Manager, Bilingual – Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve or surpass sales objectives within the SMB Cohort.

• Interact with customers in both Spanish and English, in written and spoken forms.

• Foster relationships with Senior Management and C-level executives.

• Negotiate renewals of contracts, as well as cross-sell and upsell opportunities.

• Define business and technical objectives and potential through technical reviews and Quarterly Business Reviews.

• Maintain a structured engagement with designated customer accounts, showcase Keeper solutions, troubleshoot issues, collaborate with the broader Keeper team, and finalize deals.

• Provide guidance to customers on best practices for securing and protecting their businesses against password-related breaches.

• Proactively manage assigned Keeper Security customers throughout their lifecycle.

• Serve as a Customer Success and Cyber Security advisor while staying updated on industry trends.

• Navigate procurement processes for accounts and negotiate licensing agreements.

• Address customer issues both independently and collaboratively, including technical troubleshooting.

• Ensure customer engagement, adoption, and communication; conduct quarterly business assessments.

• Become an expert in Keeper Security products and occasionally support Sales or Marketing calls/webinars.

• Promote customer advocacy through references, referrals, and case studies.

• Conduct data-driven portfolio assessments to prioritize opportunities and risks; renew and expand contracts while meeting quotas.

• Participate in the ongoing development of Keeper Security’s Customer Success programs and processes.

• Act as a subject matter expert on Keeper products and their updates.

• Contribute to a positive team environment and ensure customer success.

⛳️ Requirements

• Minimum of 1 year of experience in Account Management or SaaS Customer Success/Sales roles.

• Fluency in both Spanish and English, in verbal and written communication.

• Strong technical expertise related to software integrations (SSO, Directory, etc.), implementation, onboarding, and support.

• Driven by the desire to solve customer problems; proven ability to foresee challenges before they arise.

• Experience engaging with and selling to Enterprise organizations, C-level Executives, and IT and Cyber Security leaders.

• Exceptional sense of autonomy, ownership, and commitment to helping customers achieve their desired value.

• Energetic, self-motivated team player who is also a proactive and creative problem solver.

• Strong aptitude for learning software; proficient with business applications.

• Ability to juggle multiple priorities while maintaining meticulous attention to detail; excellent communication and interpersonal skills, including diplomacy and tact when addressing customer issues and escalations.

• Familiarity with Salesforce.com.

• Experience in the IAM industry is an advantage.

• Undergraduate degree preferred (BA/BS).

🏝️ Benefits

• Medical, Dental & Vision coverage (including domestic partnerships).

• Employer-paid Life Insurance & Supplemental life insurance for employees, spouses, and children.

• Optional Short/Long Term Disability Insurance.

• 401k options (Roth/Traditional).

• A generous PTO policy that acknowledges your commitment and seniority (including paid Bereavement/Jury Duty, etc.).

• Opportunities for professional growth as the organization expands.