Customer Success Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Actively oversee the health of the portfolio

• Recognize opportunities for upselling and cross-selling

• Conduct consultative product demonstrations alongside Sales and Renewals

• Foster strong relationships with stakeholders

• Enhance product usage and assist customers in achieving measurable business results and ROI

• Reduce churn and address technical and workflow issues

• Collaborate with Solution Engineers, Product, and Support to safeguard customer revenue

• Utilize AI, data insights, automated workflows, and one-to-many enablement strategies

• Monitor account intelligence and maximize portfolio effectiveness

⛳️ Requirements

• Over 2 years of experience in Customer Success or Account Management

• Demonstrated success in driving retention, expansion, and revenue growth in a B2B SaaS context

• Capability to lead value-oriented product demonstrations

• Skill in identifying customer challenges and converting complex capabilities into business results

• Proficiency in building relationships with both technical and executive stakeholders

• Ability to balance competing priorities and mitigate customer risks

• Strong analytical problem-solving abilities

• Competence in utilizing data insights and AI

• Ability to work collaboratively across functions with Sales, Solution Engineers, and Product

🏝️ Benefits

• Eligible full-time employees may join the Total Rewards plan

• Health and medical benefits

• Paid time off (PTO)

• Commission plan or bonus incentives may be available for qualifying roles

• Fair and competitive market-rate compensation