Customer Success Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Act as the main point of contact for customers after the sale.

• Build trust and grasp customer business objectives.

• Provide proactive support for effective onboarding and ongoing utilization of Redis solutions.

• Establish and uphold enduring relationships with both technical and business stakeholders.

• Promote Redis Enterprise utilization by pinpointing relevant use cases.

• Conduct regular business reviews to showcase value, uncover growth possibilities, and reduce churn risk.

• Represent customer needs internally with Product, Support, and Engineering teams.

• Create customized customer success strategies.

• Organize training, best-practice sharing, and knowledge exchange sessions with Redis specialists.

• Track performance metrics and suggest methods to enhance ROI and optimize product utilization.

• Spot expansion opportunities and collaborate with Sales on upselling and cross-selling strategies.

• Monitor account health and address potential risks proactively.

• Assist with contract renewals by showcasing ongoing value.

• Work in partnership with Sales, Solutions Architecture, Support, and other teams.

• Serve as the voice of the customer within Redis.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or a similar customer-facing position.

• Experience managing client relationships in Banking/Financial Services.

• Experience in Retail or Healthcare is an advantage.

• Strong knowledge of cloud services, data platforms, or related technologies.

• Familiarity with Redis or NoSQL databases is beneficial.

• Experience with SaaS products and public cloud platforms (AWS, GCP, Azure).

• Proven experience with enterprise clients in the Financial Services sector.

• Understanding of prevalent Fintech use cases.

• Demonstrated success in enhancing executive relationships, customer satisfaction, adoption, and retention.

• Excellent interpersonal, verbal, and written communication abilities.

• Capability to explain complex technical concepts to varied audiences.

• Strong strategic problem-solving skills.

• Comfortable collaborating across functions with Sales, Product, and Marketing teams.

• Experience with CRM systems like Salesforce is advantageous.

• Familiarity with customer success tools such as Gainsight is a plus.

• Experience with analytics platforms is an added benefit.

• Familiarity with Redis or another NoSQL database is a plus.

• Experience in software development using Java, .NET, or Python is advantageous.

• Some experience with DBaaS, whether relational or non-relational, is a plus.

• Successful completion of a background check is required.

• Must be legally authorized to work in the country where the position is located.

🏝️ Benefits

• 401(k) retirement plan.

• Unlimited paid time off.

• Opportunities for learning and professional development.

• Comprehensive health and wellness benefits.

• Discretionary bonuses.

• Stock options available.

• Commuter benefits based on location.

• Commission plan may be included.

• Reasonable accommodations for applicants with disabilities.