Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee diverse programs involving device partners, clients, and internal teams.

• Ensure smooth daily operations of programs while keeping client objectives and needs at the forefront.

• Manage expectations for both internal stakeholders and clients, prioritizing program tasks using sound business judgment.

• Comprehend and drive client goals and growth aspirations.

• Assist clients in making decisions to design programs that align with their objectives.

• Collaborate with Sales to achieve successful renewals and account expansions.

• Innovatively address complex situations and resolve operational issues.

• Analyze and communicate key outcomes effectively.

• Lead meetings and convey intricate technical and data-driven information to clients.

• Maintain regular communication with clients and device partners.

• Support efficient program rollout, assess ongoing needs, and provide timely solutions and recommendations.

• Cultivate expertise in demand management, Distributed Energy Resources, and factors contributing to program success.

• Understand product and service offerings to effectively communicate capabilities, shape program design, and train client program teams.

⛳️ Requirements

• Preferred experience in renewable energy, utilities, grid services, or related sectors (cleantech/greentech).

• Exceptional communication skills with the ability to present complex and technical subjects in an engaging and concise manner.

• Proven success in direct client interactions.

• Experience in project management, including multitasking, meeting deadlines, and evaluating risks and dependencies.

• Analytical, creative, and inquisitive mindset with confidence in working with numbers and spreadsheets.

• Ability to establish trust and maintain excellent relationships with clients and partners.

• Good business judgment skills.

• Experience in a cross-functional team setting.

• Proven track record in managing multiple high-priority projects.

• Bachelor of Science (BS) or Bachelor of Arts (BA) degree.

• Minimum of 3–5 years of professional experience in technology services or customer success, preferably within SaaS or enterprise software.

• Familiarity with electric vehicles (EVs), batteries, connected devices, IoT, or building automation is preferred.

• Knowledge of Virtual Power Plant (VPP) programs and initiatives is a plus.

• Certifications in energy management, project management, or program management are preferred.

🏝️ Benefits

• 100% paid medical coverage for employees.

• 401(k) plan with employer matching contributions.

• Casual work environment.

• Flexibility to create your own schedule.

• Fully stocked fridge and pantry.

• Complimentary Citi Bike membership.

• Secure bike storage.

• Gym subsidy.

• Paid parental leave.

• Education assistance program.