Customer Success Manager

This is a fully remote position, open to applicants in United States, +15 more locations.

📋 Description

• Retain and expand relationships with 20 to 40 customers.

• Cultivate relationships throughout the organization to meet customer success objectives.

• Assist in the onboarding process for customers.

• Facilitate business reviews for customers.

• Document and disseminate customer feedback internally to inform the product roadmap.

• Collaborate closely with product teams, customer support, and sales to onboard, integrate, and scale the OneSignal service for U.S. partners.

• Manage and enhance an assigned portfolio of customers.

⛳️ Requirements

• Minimum of 2 years of experience in an account management (customer success) position, preferably with a B2B SaaS product.

• Familiarity with tools such as Planhat, Intercom, Salesforce, Claude, and Slack.

• Knowledge of customer messaging and user journeys is advantageous.

• Highly collaborative with a strong sense of ownership and accountability.

• Exceptional written, verbal, and visual communication abilities.

• Strong attention to detail and excellent organizational skills.

• Adaptable mindset.

• A team-oriented and collaborative mindset is essential.

🏝️ Benefits

• Remote work is the default option in eligible locations.

• Competitive equity program.

• Comprehensive and inclusive benefits package.

• Flexible seating arrangements for employees to collaborate in person in New York and other locations.

• Reasonable accommodations for applicants with disabilities.