Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish reliable partnerships with educational institutions, municipal bodies, and educational authorities in North Rhine-Westphalia.

• Assist clients in the onboarding and execution of AV1.

• Set success metrics and ensure clients experience the advantages of AV1.

• Provide guidance as a foremost AV1 specialist on best practices and change management strategies.

• Enhance AV1 acceptance and its overall impact.

• Work closely with Account Managers to engage school leaders and decision-makers within the education sector.

• Discover opportunities to broaden the use of AV1 across schools, educational networks, municipal authorities, and regions.

• Facilitate strategic discussions with customers.

• Offer practical insights to continually enhance support for educational institutions.

• Assist schools in mitigating the effects of absenteeism and fostering inclusive education.

⛳️ Requirements

• At least 10 years of experience in the education sector.

• Background in teaching, school leadership, advisory capacities, inclusion, or school development.

• Ideally, prior experience in a leadership role.

• Comprehensive understanding of the German educational system, especially regional frameworks, school authorities, and municipalities.

• Experience in collaboration with schools, municipalities, or educational authorities at a leadership level.

• Ability to function effectively in both pedagogical and administrative environments.

• Proficiency in German at a native or near-native level (C1/C2).

• Strong written and spoken English skills.

• A proactive, solution-focused mindset with a commitment to inclusive education.

• Please submit your CV in English.

🏝️ Benefits

• Flexible remote work options with hours tailored around core times (10:00–15:00).

• Bonus incentive program.

• Reimbursement for the Deutschlandticket.

• Reimbursement for mobile phone and internet expenses.

• Car leasing through salary conversion (JobAuto).

• Regular company events and an annual team trip.

• Unlimited opportunities for personal growth and development in a scaling company.

• Purpose-driven Scandinavian workplace culture.

• Minimal bureaucracy.

• Team of educational experts.

• Support from Sales, Marketing, and Product teams.

• Remote work options that promote a sustainable lifestyle.