Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of all client-facing deliverables associated with software and analytics initiatives.

• Ensure the prompt and high-quality delivery of presentations, reports, and insights.

• Hold responsibility for the outcomes and results of professional services engagements.

• Finalize presentations for clients.

• Present insights, recommendations, and strategic value during client meetings.

• Convert complex analytics into actionable business insights.

• Collaborate with internal analytics and platform teams to align on project goals and timelines.

• Coordinate with teams responsible for model development and implementation.

• Manage renewals for assigned accounts and secure contract extensions.

• Identify and pursue upsell opportunities, including software licenses, professional services, software modules, feature expansions, and third-party data integrations.

• Work closely with Product teams to define and position new offerings.

• Monitor commercial performance metrics across accounts utilizing reporting and analytics.

• Build and sustain relationships with client stakeholders.

• Advocate for client needs and priorities within the organization.

• Track client satisfaction and proactively resolve any issues or concerns.

⛳️ Requirements

• Bachelor’s degree in Business, Analytics, Marketing, or a related field (Master’s degree preferred).

• Over 5 years of experience in customer success, account management, or professional services within a software or analytics setting.

• Excellent presentation and communication skills, with a track record of leading client meetings.

• Capability to manage multiple projects and prioritize effectively in a dynamic environment.

• Knowledge of analytics concepts and software platforms (e.g., BI tools, data visualization).

• Experience collaborating with cross-functional teams, including data science, implementation, and product teams.

• Strong strategic thinking and problem-solving skills.

• Exceptional organizational skills.

• Commercial awareness and experience in contract renewals and upselling.

• Must possess the legal right to work in the US.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Collaborative and inclusive company culture.