Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the DACH Customer Success Team, which includes Customer Success Executives and part-time personnel.

• Ensure that customers derive quantifiable value from our data products, platforms, and services.

• Lead the strategy for the post-sale customer lifecycle process for Tier 4 clients in Germany, Austria, and Switzerland.

• Integrate people management, strategic relationship oversight, data-informed decision making, and commercial responsibility.

• Have direct accountability for a designated customer portfolio.

• Cultivate and empower the team members.

• Promote customer lifecycle expansion and achieve commercial results throughout the region.

• Implement process enhancements and support various commercial initiatives.

• Deliver an outstanding customer experience.

• Collaborate closely with the Customer Success Director to bridge strategy and execution.

⛳️ Requirements

• Extensive experience in Customer Success, Account Management, Client Services, or a similar post-sale role within a B2B data, analytics, SaaS, technology, or information services sector.

• Proven track record in enhancing customer retention, adoption, satisfaction, and commercial growth.

• Familiarity with data products and concepts, including data quality, coverage, delivery, licensing, integration, privacy, and governance.

• A degree or equivalent professional experience; relevant qualifications in customer success, data, or leadership are a plus.

• Must be bilingual in both English and German, with proficiency in speaking and writing.

• Demonstrated experience in leading and developing a customer-facing team, preferably across various markets.

• Must have legal authorization to work in the country where the role is offered.

• JD Power does not offer employment sponsorship for this position.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and development.