Customer Success Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Engage with customers to comprehend their business needs and suggest optimal practices for utilizing the software.

• Manage support calls from long-standing customers.

• Provide training to customers and their teams both online and in-person.

• Achieve or surpass renewal and adoption targets.

• Foster customer relationships to cultivate trust.

• Identify customers who can provide referrals and serve as candidates for case studies.

• Develop and update best practices relevant to the role and department.

• Collaborate across different departments.

• Enhance knowledge of the software and the industry.

• Work together with other departments to ensure customer success.

• Oversee customer adoption, renewals, and additional revenue opportunities.

• Manage customer interactions using the CRM, focusing on ongoing support and long-term retention.

⛳️ Requirements

• Experience delivering technology training in a corporate environment, both in-person and online.

• Demonstrated capability to handle multiple projects under tight deadlines.

• Background in customer service/support.

• Strong attention to detail.

• Exceptional written and verbal communication abilities.

• Experience in project development.

• Skill in upselling to existing customers.

• Bachelor’s degree or an Associate’s degree with equivalent experience.

• Ability to collaborate effectively across departments.

• Proficiency in prioritizing and organizing tasks.

• Experience with software implementation.

• Background in account management.

• Support experience is necessary.

• Must be eligible to work in the United States without sponsorship.

• Willingness to work over 40 hours when needed.

• Occasional travel may be required.

🏝️ Benefits

• Flexibility to work from your preferred location within your country of employment – in-office, remote, or hybrid.

• Continuous investment in your professional growth.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Generous and flexible (FTO) time-off policy.

• Employee Stock Purchase Program.

• Option to work entirely remotely or in a hybrid arrangement near an office.

• Light travel opportunities available.