Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Engage with clients to comprehend their business needs and suggest optimal practices for software utilization.

• Manage customer support inquiries from long-standing clients.

• Provide training to clients and their teams on software use, both online and in-person.

• Achieve or surpass renewal and adoption targets.

• Cultivate customer relationships to foster trust.

• Recognize customers suitable for referrals and potential case studies.

• Develop and revise best practices for the position and departmental functions.

• Collaborate across various departments.

• Enhance knowledge of the software and relevant industry trends.

• Work in tandem with other departments to ensure customer success.

• Oversee customer adoption, renewals, and additional revenue opportunities.

⛳️ Requirements

• Experience in delivering technology training in a corporate environment, both in-person and online.

• Demonstrated capability to juggle multiple projects with strict deadlines.

• Background in customer service/support.

• Strong attention to detail.

• Exceptional written and verbal communication skills.

• Experience in project development.

• Ability to upsell to existing customers.

• Bachelor’s degree or Associate's degree with relevant experience.

• Proficient in collaborating across departments.

• Skills in prioritizing and organizing tasks effectively.

• Experience in software implementation.

• Background in account management.

• Experience in support roles.

• Must be authorized to work without sponsorship in the United States.

• Willingness to work over 40 hours when necessary.

• Some travel may be required.

🏝️ Benefits

• Flexibility to work in a manner that suits you within your country of employment – in-office, remote, or hybrid.

• Ongoing investment in your professional growth.

• Immediate access to a comprehensive health and wellness benefits package, which includes an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.