Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively engage with customers to enhance product adoption and ensure value realization.

• Establish and nurture long-lasting customer relationships to promote satisfaction, renewals, and growth.

• Address customer inquiries and concerns, ensuring retention while identifying at-risk accounts for proactive intervention.

• Provide tailored training programs, webinars, and "power hour" sessions.

• Regularly connect with customers to provide updates, collect feedback, and present solutions.

• Work collaboratively with Sales, Services, and Support teams to share customer insights, improve service delivery, and identify growth opportunities.

• Perform additional responsibilities as required to support departmental and organizational goals.

⛳️ Requirements

• Bachelor's Degree or equivalent combination of education and experience.

• 3–5 years of experience in customer success, account management, or a similar domain.

• Over 2 years of experience in legal technology (legal tech) or finance technology (fintech).

• Background in customer success, account management, or related roles within SaaS, enterprise technology, or B2B environments.

• Proven success in managing complex accounts with multiple stakeholders.

• Experience in delivering advanced customer education and enablement programs, including onboarding, continuous training, and strategic workshops.

• Knowledge of customer success metrics and the ability to utilize data to inform strategies for retention, expansion, and upselling.

• Proficiency in risk management and proactive churn prevention.

• Experience working collaboratively with Sales, Product, and Engineering teams.

• Ability to influence C-suite executives and key decision-makers.

• Strong expertise in customer success software such as Salesforce and Gainsight, as well as other analytical tools.

• Willingness to travel 10–25% as business needs dictate.

• Sedentary role primarily involving desk and computer work.

• Must be legally authorized to work in the United States.

• Elite does not offer employment sponsorship for this position.

🏝️ Benefits

• Competitive Compensation Package ($112,500-$125,000 base salary + variable component).

• Comprehensive Healthcare Coverage (Health, Dental, Vision).

• Retirement Savings Plan with Employer Contributions.

• Opportunities for Professional Development.

• Generous Time Off.

• Wellness Initiatives.

• Employee Assistance Program.

• Generous Global Parental Leave.

• Free premium subscription to Calm.

• Employee Discount Program.

• Flexible work model.

• Flexible remote work approach.