Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of college and university partners as their reliable advisor

• Act as the main point of contact, fostering multi-threaded relationships with stakeholders and decision-makers

• Conduct regular partner check-ins, strategic business reviews, and renewal discussions

• Travel to partner campuses approximately once every quarter

• Oversee the entire renewal cycle from understanding partner requirements to negotiation and closure

• Identify, qualify, and secure expansion opportunities, collaborating with Sales on larger or more complex deals

• Maintain precise renewal forecasts and pipeline records

• Promote product adoption and usage that aligns with institutional objectives

• Craft partner-specific messaging frameworks linked to institutional calendars and goals

• Guide partners towards best practices and validated use cases

• Analyze partner data to uncover trends, risks, and opportunities

• Create and present reports showcasing usage, impact, and ROI

• Advocate for partner needs internally and work with Product and Engineering to enhance the platform and user experience

• Collaborate with Sales, Product, and Marketing teams

• Report directly to a Customer Success Director

⛳️ Requirements

• 3+ years of experience in customer success or account management within B2B SaaS

• Proven history of managing and finalizing renewals and expansions within a portfolio

• Tangible impact on retention metrics

• Strong commercial acumen, including in-depth discovery, revenue protection, partnership development, and expansion opportunities

• Experience in influencing senior or executive stakeholders

• Exceptional written, verbal, and presentation communication abilities

• Comfortable working with data and translating insights into narratives for partners

• Highly organized in managing multiple accounts, renewal cycles, and priorities

• Proactive, ownership-driven mindset with a focus on action

• Passionate about education, student success, and EdSights' mission

🏝️ Benefits

• Remote-friendly work environment

• Unlimited paid time off (PTO)

• Paid parental leave

• Competitive salary

• New Apple hardware provided

• 401k matching program

• Comprehensive health and wellness benefits

• Mission-driven, high-growth startup atmosphere

• Values-driven, collaborative, inclusive culture with no ego