Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the customer journey from the initial onboarding phase to long-term success and retention.

• Lead onboarding and implementation projects for customers, ensuring the coordination of timelines, stakeholders, and delivery milestones.

• Enhance platform adoption and deliver customer value by assisting organizations in operationalizing privacy best practices.

• Establish trusted relationships with privacy, security, legal, and executive stakeholders.

• Monitor customer health, pinpoint churn risks, and develop resolution plans.

• Collaborate with Solutions Architects, Product, Support, and Sales teams to enhance the overall customer experience.

• Optimize onboarding workflows, customer engagement, and operational scalability.

• Advocate for customer needs and provide actionable feedback for product enhancements.

• Cultivate expertise in platform functionality, privacy workflows, and customer use cases.

• Conduct customer training sessions and proactive check-ins.

• Oversee onboarding and ongoing success for a portfolio of customers.

• Foster adoption, engagement, retention, satisfaction, and customer advocacy.

• Contribute to onboarding playbooks and develop scalable customer success processes.

• Spearhead strategic discussions around privacy operations, adoption, and growth.

• Mentor newer team members and share best practices.

⛳️ Requirements

• Proven experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.

• Strong knowledge of privacy operations and data privacy regulations, including GDPR and CCPA.

• Familiarity with privacy platforms or related technologies, such as DataGrail.

• Excellent project management and problem-solving abilities, with the capacity to juggle multiple customer priorities.

• Ability to forge trusted relationships with both technical and business stakeholders.

• Strong communication skills and confidence when engaging with customer leadership teams.

• Proactive in identifying customer risks, driving adoption, and enhancing customer outcomes.

• Passionate about customer success, privacy, and guiding organizations through evolving compliance challenges.

• Experience collaborating with privacy, security, legal, or compliance teams.

• Knowledge of SaaS onboarding or implementation workflows.

• Background in supporting customers in fast-paced or highly regulated environments.

🏝️ Benefits

• Equity

• Health insurance

• Dental insurance

• Vision insurance

• Remote-first working environment

• 401k savings plan

• Parental leave

• Wellness benefits

• Flexible time off

• Paid holidays

• Work from home stipend