Customer Success Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the main contact for customers, fostering strong relationships and ensuring their success with Cycode products.

• Oversee multiple accounts, ranging from mid-sized enterprises to Fortune 500 companies, across various sectors.

• Grasp customer challenges, significant events, business aims, objectives, success metrics, and desired results to promote customer success.

• Facilitate the onboarding of new clients, enhance product adoption and usage, guarantee timely renewals, reduce churn, and identify expansion possibilities.

• Collaborate with technical stakeholders and executive decision-makers; conduct regular project calls and periodic business reviews, including QBRs and EBRs.

• Serve as a client advocate within Cycode by working with product development and customer support teams.

• Ensure clients receive training on the Cycode platform and educate them on managing and optimizing usage to enhance ROI and business impact.

• Promote and inform customers about new features and capabilities of the Cycode platform.

• Document customer use cases, configurations, and other instance-related factors throughout the customer journey.

• Create opportunities for customer advocacy and evangelism.

⛳️ Requirements

• Over 5 years of experience in customer success or technical account management within enterprise software.

• More than 5 years in the software development and/or cybersecurity sector.

• Proficient in project management with a track record of managing Fortune 500 customers and/or complex projects that have achieved high levels of customer satisfaction.

• Experience overseeing at least $3M in ARR.

• Strong technical knowledge and high integrity, with a preference for experience in cybersecurity.

• Exceptional interpersonal and communication abilities.

• Strong presentation skills, with the capability to build solid client relationships and address their needs.

• Excellent problem-solving abilities, with the skill to identify and meet client requirements.

• A collaborative team player eager to assist others.

• A self-motivated individual with a thirst for knowledge.

• Familiarity with Application Security (AppSec) concepts.

• Knowledge of SCM tools such as GitHub, GitLab, Bitbucket.

• Familiarity with modern scripting and programming languages is an advantage.

• Experience using Planhat as a CSM CRM is a plus.

• Working knowledge of Kubernetes is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Flexible work hours and a remote-friendly environment.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive workplace culture.