Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive success for existing Owners and customers, focusing on Brand-specific or Brand Group objectives.

• Assist in onboarding new Brand owners throughout the customer journey.

• Expand and upsell to current customers while pursuing additional locations enrolled in the Budderfly program.

• Build relationships at the executive level with clients and support the acquisition of new customers through referrals.

• Engage with executive-level contacts at major client organizations.

• Guide and coordinate internal teams that support the customer base.

• Collaborate with internal departments to address customer requests and ensure project timelines are met.

• Address complaints and monitor client-related processes and requirements.

• Resolve customer issues using proactive and automated communication strategies.

• Conduct regular check-ins and meetings with customers, discussing billing, capital investments, energy savings, new offerings, supply options, and other relevant topics.

• Record customer interactions in the CRM system.

• Gather and analyze consumer behavior data.

• Prepare and lead bi-weekly check-ins and quarterly business reviews.

• Travel as necessary to meet with customers.

• Address assigned customer tickets and inquiries, including emergency or CSAT requests outside regular business hours.

• Adhere to training, playbooks, procedures, and contact hygiene standards using the designated technology tools.

• Alleviate day-to-day CSTAT issues from Account Executives.

• Perform additional responsibilities as assigned by Sales Leadership or Management.

⛳️ Requirements

• Prior operational experience is preferred.

• Experience with CRM systems is required.

• Bachelor’s Degree or relevant experience in the Energy industry.

• Significant experience in building and managing C-Level relationships in an Executive Sales or Account Management capacity.

• Capability to comprehend and assist in achieving customers’ sustainability goals.

• Highly detail-oriented, organized, thorough, and productive.

• Proficient in utilizing multiple tools to grasp both internal and external customer issues and business needs.

• Ability to prioritize and manage multiple customer projects concurrently.

• Strong problem-solving abilities.

• Capable of working independently.

• Excellent interpersonal, analytical, oral, written communication, and presentation skills.

🏝️ Benefits

• Opportunities for career advancement within a rapidly growing, supportive company culture.

• Competitive salary.

• Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.

• Chance to be part of a team that values its members and collaborates to drive positive change.

• Incentive bonuses based on the expansion of existing customer locations and achievement of Sales Targets within assigned regions or brand assignments.