Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver post-sale assistance for customer inquiries regarding content syndication, display advertising, and data services.

• Acquire in-depth knowledge of the operational workflow from the initial quotation to campaign completion and the generation of wrap-up reports.

• Act as a liaison between sales, operations, and customers.

• Serve as a resource for account-related inquiries for both internal and external clients.

• Collaborate with the operations teams in India and the US to provide customer support and insights.

• Recognize and escalate issues that require immediate attention.

• Work alongside the sales team to create strategies aimed at enhancing customer success and increasing investments.

• Utilize Salesforce, Qlik, and proprietary platforms in daily operations.

• Provide support for all products sold to both non-enterprise and enterprise customers.

• Comprehend customer motivations and enhance service campaigns over time.

• Execute and present reports, including check-ins, campaign summaries, and quarterly business reviews (QBRs).

• Assist Customer Success, Sales, Marketing, Operations, and Management teams with various support and project tasks.

• Use SFDC cases to monitor campaign status and support pre-sales initiatives.

• Report directly to the Director of Customer Success.

⛳️ Requirements

• Minimum of 5 years of relevant experience in providing support.

• Experience in a demand generation or direct database marketing environment is preferred.

• Proficiency with database products and services is crucial.

• Outstanding communication skills are required.

• Strong team-oriented mindset.

• Expertise in marketing integrated online and offline data-driven solutions.

• Capability to work independently without the need for constant guidance or supervision.

• Self-starter with a robust work ethic.

• Strong oral and written communication abilities.

• Quick learner with the ability to adapt to evolving situations.

• Proficient in problem analysis and problem-solving skills.

• Ability to engage effectively with team members.

• Familiarity with SaaS platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud is essential.

• Must reside in the MST or PST time zones.

🏝️ Benefits

• Work from home.

• Flexible paid time off (PTO).

• Training and development with unlimited access to Percipio LMS.

• A blend of collaborative and independent work environments.

• Community outreach through Anteriad Cares, promoting staff volunteerism.

• Professional mentoring program offering career guidance from leadership.

• Excellent benefits for you and your family.

• Comprehensive medical coverage (with three plan options), dental, and vision insurance.

• Company-sponsored short-term disability, long-term disability, and life insurance.

• Optional supplemental life, accident, and critical illness insurance plans.

• 401K plan with company matching.

• Flexible PTO and a generous holiday schedule.

• Fully paid primary caregiver leave (12 weeks) and parental bonding leave (2 weeks).