Customer Success Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee designated customer accounts to maintain positive and stable relationships.

• Manage service events through effective communication with customers and the 626 service team.

• Deliver precise and comprehensive updates to customers during service events and upon requests.

• Implement customer contractual agreements to meet service level commitments.

• Adhere to quoting procedures and secure formal purchase orders as needed.

• Conduct weekly reviews of work orders and inform the billing team of any service delays or closures.

• Collaborate with Regional Scheduling Leads to provide customers with details about service events.

• Coordinate with Parts Procurement regarding outstanding parts orders required for upcoming scheduling.

• Escalate concerns to the Regional Director or the 626 Escalations team when necessary.

• Carry out additional tasks assigned by the manager.

⛳️ Requirements

• Strong problem-solving abilities to address issues efficiently and professionally.

• Customer service aptitude and a positive attitude to actively promote the 626 brand.

• Account management skills to maintain customer relationships with minimal supervision.

• Capability to communicate effectively in fast-paced environments.

• Ability to handle multiple tasks simultaneously, even when they conflict.

• Proficient computer skills for scheduling and other dispatch-related responsibilities.

• A minimum of 2 years' experience in a high-volume customer service role is preferred.

• Previous experience in Field Service or Equipment Maintenance is a plus.

• High School Diploma or GED is required.

• Some college education or a degree is preferred.

• Must be able to talk and hear.

• Ability to frequently stand, walk, lift up to 25 lbs., use hands for handling or feeling, and reach with hands and arms.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Savings Account (HSA)

• 401(k) with Company Match

• Company-Paid Life Insurance

• Company-Paid AD&D Insurance

• Supplemental Life Insurance

• Company-Paid Short-Term Disability

• Long-Term Disability

• Paid Time Off (PTO)

• Paid Holidays

• Bereavement Leave

• Jury Duty Leave

• Paid Parental Leave