Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of clients from the post-contract signature onboarding phase through renewal and growth, ensuring accountability for outcomes and long-term success.

• Foster adoption and value realization via onboarding, enablement, and continuous engagement.

• Assist customers in navigating changes as workflows evolve.

• Establish success criteria with clients and correlate product usage to significant business results.

• Act as a strategic advisor to stakeholders in revenue, marketing, and operations teams.

• Oversee renewals with a proactive, value-oriented approach and discover expansion opportunities.

• Keep track of customer health metrics.

• Convey impact through outcome-driven business reviews and outline next steps.

• Provide customer insights internally to shape product direction and replicate successful practices.

• Function with a strong bias for action and comfort in navigating uncertainty.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success, Account Management, Implementation, or a comparable customer-facing role in B2B SaaS.

• Proven history of managing complex, multi-stakeholder relationships from onboarding and implementation to renewal and expansion.

• Preferred experience with enterprise B2B customers and go-to-market-focused use cases.

• Familiarity with marketing automation, orchestration, or attribution platforms is advantageous.

• Practical experience with tools such as Salesforce and Claude is a plus.

• PMP, CSM, or a similar certification is beneficial.

• Must be eligible to work full-time in the U.S.; the application will inquire about the need for work sponsorship.

🏝️ Benefits

• Equity.

• Target incentive.

• Comprehensive range of benefits and perks.

• Remote-first, dynamic culture emphasizing ownership, autonomy, and impact from day one.

• A supportive and inclusive environment.

• Engaging and meaningful work.

• Global team exposure/network of Superhumans.