
Customer Success Manager β Accounting Experience
Posted 6 days ago

Posted 6 days ago
This is a fully remote position, open to applicants in France.
β’ Facilitate the activation and adoption of the MEG Premium software within the customer portfolio.
β’ Enhance usage and optimize the effectiveness of the solutions.
β’ Collaborate as part of a regional team that includes a Sales Engineer and a Sales Representative.
β’ Act as the MEG liaison for customers, providing best practices, introducing new features, addressing obstacles, and sharing feedback for improvements.
β’ Conduct Premium training sessions and ensure follow-up support after training.
β’ Assist accounting firms and their clients from the onboarding phase onward.
β’ Oversee portfolio engagement to achieve activation and replenishment goals.
β’ Organize webinars, product demonstrations, and customer events.
β’ Identify potential revenue opportunities and direct them to the sales teams.
β’ Track customer satisfaction, gather feedback and testimonials, and aid in retention and brand loyalty efforts.
β’ Suggest enhancements to the customer experience and MEG implementation.
β’ Experience in roles related to accounting.
β’ A strong enthusiasm for digital technologies.
β’ Open to both junior and seasoned candidates.
β’ This is a permanent management-level role.
β’ Travel is necessary across the South-West region of France (Nouvelle-Aquitaine and Occitanie).
β’ The position is based in Lille or its vicinity.
β’ β¬10.50 SWILE meal card.
β’ Profit-sharing plan / PEE employee savings plan.
β’ Gift vouchers.
β’ Works Council (CSE) benefits.
β’ Leisure budget.
β’ Concierge service.
β’ Home working options.
β’ RTT days.
β’ Three additional paid days off (birthday, Whit Monday, and personal leave).
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