Customer Success Manager – Accounting Experience

atRCARemoteFR flagFranceFull-timeCustomer SuccessMid-levelSenior€38k – €42k/year

Posted 6 days ago

This is a fully remote position, open to applicants in France.

πŸ“‹ Description

β€’ Facilitate the activation and adoption of the MEG Premium software within the customer portfolio.

β€’ Enhance usage and optimize the effectiveness of the solutions.

β€’ Collaborate as part of a regional team that includes a Sales Engineer and a Sales Representative.

β€’ Act as the MEG liaison for customers, providing best practices, introducing new features, addressing obstacles, and sharing feedback for improvements.

β€’ Conduct Premium training sessions and ensure follow-up support after training.

β€’ Assist accounting firms and their clients from the onboarding phase onward.

β€’ Oversee portfolio engagement to achieve activation and replenishment goals.

β€’ Organize webinars, product demonstrations, and customer events.

β€’ Identify potential revenue opportunities and direct them to the sales teams.

β€’ Track customer satisfaction, gather feedback and testimonials, and aid in retention and brand loyalty efforts.

β€’ Suggest enhancements to the customer experience and MEG implementation.


⛳️ Requirements

β€’ Experience in roles related to accounting.

β€’ A strong enthusiasm for digital technologies.

β€’ Open to both junior and seasoned candidates.

β€’ This is a permanent management-level role.

β€’ Travel is necessary across the South-West region of France (Nouvelle-Aquitaine and Occitanie).

β€’ The position is based in Lille or its vicinity.


🏝️ Benefits

β€’ €10.50 SWILE meal card.

β€’ Profit-sharing plan / PEE employee savings plan.

β€’ Gift vouchers.

β€’ Works Council (CSE) benefits.

β€’ Leisure budget.

β€’ Concierge service.

β€’ Home working options.

β€’ RTT days.

β€’ Three additional paid days off (birthday, Whit Monday, and personal leave).

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