Customer Success Manager – Accounting Experience

This is a fully remote position, open to applicants in France.

📋 Description

• Assist in the implementation and utilization of the MEG Premium software across a diverse client portfolio.

• Activate the necessary resources to enhance usage and optimize the effectiveness of the solutions.

• Serve as the primary MEG contact for clients, offering insights on best practices, new features, and addressing challenges while sharing feedback for improvements.

• Conduct Premium training sessions and ensure follow-up after the training.

• Provide support to accounting firms and their clients from the onboarding phase onwards.

• Foster engagement within the portfolio to meet activation and replenishment goals.

• Organize webinars, product showcases, and client gatherings.

• Spot additional revenue opportunities and direct them to the sales teams.

• Track customer satisfaction while gathering feedback and testimonials from clients.

• Play a role in customer retention and promoting brand loyalty.

• Suggest enhancements to the customer experience and MEG implementation process.

• Collaborate within a three-member team alongside a Sales Engineer and a Sales Representative, coordinating with Customer Success, Sales, and CSM Marketing teams.

⛳️ Requirements

• Background in accounting-related positions.

• Strong enthusiasm for digital technologies.

• Open to both entry-level and seasoned candidates.

• Availability to travel across Southwestern France (Nouvelle-Aquitaine and Occitanie).

• Full-time, management-level role.

• Position located in Lille or its vicinity.

🏝️ Benefits

• €10.50 SWILE meal card.

• Profit-sharing / PEE employee savings plan.

• Gift vouchers.

• Works Council (CSE) benefits.

• Leisure budget.

• Concierge service.

• Home office options.

• RTT additional days off.

• Three extra paid days off (birthday, Whit Monday, and personal-life leave).