Customer Success Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of 10 to 15 ecommerce clients throughout Brazil.

• Conduct bi-weekly or monthly calls with clients and assist them in implementing ROI Hunter strategies.

• Oversee contract renewals and pinpoint opportunities for upselling.

• Enhance platform adoption through training sessions and ongoing support.

• Participate in weekly product team meetings to remain updated on product launches.

• Work collaboratively with product, marketing, and finance departments.

• Assist clients in achieving measurable outcomes using ROI Hunter.

• Develop case studies that showcase customer success stories.

• Report directly to Vitória Gomes.

• Complete platform training, shadow other Customer Success Managers, and gradually assume client relationships within the first 90 days.

⛳️ Requirements

• Minimum of 2 years of experience in digital marketing, preferably with direct client or account management experience.

• Proficient in analyzing performance data and translating it into actionable recommendations for clients.

• Practical experience with at least one of the following: Meta, Google, or TikTok.

• Excellent communication and presentation abilities.

• Team-oriented mindset, consistently collaborating with product, marketing, and finance teams.

• Strong proficiency in English is essential.

• Knowledge of Spanish is an advantage, though not mandatory.

🏝️ Benefits

• Meal vouchers (BRL 35/working day).

• Health insurance plan (Sul América).

• Work from home allowance (150 EUR/quarter).

• Education budget.

• 30 days of paid vacation leave per year of service, accrued gradually.

• Quarterly performance bonus.

• Phone plan.

• Company and team events (both online and offline).

• Buddy support during the initial three months.

• Opportunities for career advancement into a Strategic or Senior Customer Success Manager role.