Customer Success Engineer – West, California

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the key technical authority on the Cyera Platform

• Build trusted-advisor relationships with customers ranging from practitioners to executives

• Encourage customer adoption through effective onboarding and training

• Comprehend customer needs, challenges, and desired business outcomes

• Create and deliver tailored use cases utilizing a consultative approach

• Promote ongoing platform adoption, customer engagement, growth, and achievement of business and technology objectives

• Identify and address challenges or barriers to customer success in coordination with peers

• Champion customer feedback and impact Cyera’s roadmap and product development

• Utilize self-paced training materials to enhance customer education and knowledge advancement

• Diagnose and resolve technical issues impacting customers

• Track and report on customer health using various health and usage metrics

• Formulate joint success plans alongside customers

• Document and disseminate best practices both internally and externally

• Guide team members and assist in their professional growth

• Engage in the interviewing and onboarding process for new team members

• Conduct Quarterly Business Reviews to assess progress and pinpoint areas for improvement

• Travel 25–50% annually to connect directly with clients

⛳️ Requirements

• Associate degree or equivalent experience is mandatory

• Bachelor’s degree in Computer Science or related field is advantageous

• 12 years of experience showcasing strong project management skills, enabling effective planning, organization, and execution of multiple projects concurrently while maintaining attention to detail

• Self-motivated individual comfortable in a dynamic, fast-paced, and deadline-driven startup environment

• Results-driven mindset with a proven history of fostering revenue growth, ensuring customer satisfaction, encouraging feature adoption, and maximizing customer retention

• Previous experience collaborating with Development teams

• Proficiency in SQL, scripting languages (such as Python or equivalent), and practical experience with cloud environments

• Over 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration such as cloud networking, data and compute assets, IAM, and permissions

• Familiarity with programming or scripting languages, and knowledge of APIs and web services

• Proven expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management, with hands-on experience preferred

• Previous experience in a technical customer-facing role within a software company

• Demonstrated success in managing customer relationships, including onboarding, renewal, and expansion

• Self-driven, proactive, innovative team player who aims to inspire customer loyalty

• Strong interpersonal and customer relations skills for cultivating and nurturing strategic relationships

• Clear and concise verbal and written communication abilities for conveying complex information

• Proficient in leading executive meetings and technical workshops

• Capability to work independently on complex challenges and tasks with minimal documentation

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup

• Unlimited paid time off (PTO)

• Paid holidays and sick leave

• Comprehensive health, vision, and dental insurance

• Life insurance, along with short and long-term disability coverage

• Potential for merit increases based on individual or company performance, tenure in role, and other discretionary factors