Customer Success Engineer – LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Guarantee an enjoyable end-to-end experience for users when applying to listings, engaging in AI-led interviews, accepting offers, and receiving payments.

• Examine talent-reported issues comprehensively by replicating bugs, determining root causes, and differentiating between UX friction, model edge cases, and system defects.

• Perform debugging across the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Prioritize issues, escalate engineering challenges, and resolve others through configuration adjustments, prompt enhancements, or user assistance.

• Highlight systemic patterns and product risks to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

⛳️ Requirements

• Must be currently residing in Latin America; applications from candidates outside this region will not be considered.

• Proficient in debugging web applications.

• Possess a degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or have prior experience at a high-growth technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience providing support for such web applications.

• Comfortable with AI systems, including LLMs, agents, or generative models.

• Experience in investigating AI tool behavior, such as fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to interpret model outputs, understand failure modes, hallucinations, and feedback loops.

• Familiarity with current AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is advantageous.

• Native-level proficiency in English writing.

• Availability for a remote role requiring work six days a week with significant overlap with Pacific Time (PT/PST) working hours.

🏝️ Benefits

• Opportunity to work remotely.

• Referral bonus of up to $100 for every successful referral.

• Reasonable accommodations available upon request.