Customer Success Engineer – LatAm

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver a fast and enjoyable experience for users on Mercor’s platform.

• Thoroughly investigate issues reported by talent, reproducing bugs, pinpointing root causes, and identifying UX friction, edge cases, and system defects.

• Perform debugging across the AI and SaaS stack utilizing telemetry, logs, network inspection, and database queries.

• Triage issues by escalating engineering challenges and resolving others through configuration adjustments, prompt enhancements, or user assistance.

• Highlight systemic patterns and product risks to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution speed.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team to investigate reported bugs.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience at a rapidly growing technology startup.

• Experience in developing modern web applications such as React, Node.js, Flask, or Next.js, or 2–5 years of experience providing support for such web applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience in exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with OpenAI, Anthropic, LangChain, or AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Must be currently residing in Latin America.

• Capability to work remotely six days a week with significant overlap with Pacific Time working hours.

🏝️ Benefits

• Opportunity for remote work.

• Referral bonus of up to $100 for each successful referral.