Customer Success Engineer – Federal

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Serve as a strategic and trusted advisor for clients, guiding them through the complete Customer Success lifecycle from onboarding to expansion.

• Become an expert in Cribl products as customers develop observability pipelines to enhance data transformation.

• Build and sustain relationships with stakeholders and senior management to drive success plans and key performance indicators (KPIs) for major clients.

• Engage with tech-touch customers utilizing the customer success platform and data-driven metrics.

• Foster ongoing value by expanding current use cases and identifying new use cases, teams, and data sources to optimize, enrich, and route data.

• Collaborate across various teams including sales, marketing, product, experience, and engineering, representing the voice of the customer.

• Ensure customer health throughout their journey to maximize value and encourage continued growth.

• Motivate, mentor, and coach team members within the Customer Experience organization.

• Occasionally undertake responsibilities outside of regular working hours across different time zones.

⛳️ Requirements

• A minimum of 5 years in a related role with direct experience in customer advocacy and engagement in post-sales.

• Experience working with Federal or Public Sector organizations.

• Familiarity with GovCloud or FEDRAMP.

• Proven history of customer-facing presentations during program reviews or similar events.

• Direct experience in Observability, Logs, Metrics, IT Operations, and Security.

• In-depth knowledge of managing data pipelines throughout the entire data lifecycle.

• Demonstrated ability to enhance continuous product value by creating new use cases related to data optimization, reuse, enrichment, and routing.

• Strong technical and problem-solving abilities.

• Direct experience with Cribl products or administration of data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake.

• Solid technical comprehension of Customer Success Platforms such as GainSight.

• Working knowledge of AWS, Azure, or GCP.

• Must be eligible to obtain a US Security Clearance.

• Preference for candidates located in the greater Washington D.C. area.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Short-term disability insurance

• Life insurance

• Paid holidays

• Paid time off

• Fertility treatment benefit

• 401(k)

• Equity

• Cribl Corporate Bonus Program