Customer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Convert customer use cases into technical specifications, configurations, integrations, workflows, and plans for production readiness.

• Assist in deployment and optimization by providing architectural guidance, configuration recommendations, APIs, scripts, automation, and technical best practices.

• Conduct in-depth technical analyses, troubleshoot complex configuration and integration challenges, devise solutions, and coordinate technical escalations with Support and Engineering teams.

• Facilitate the integration of Noma into ongoing security and operational workflows through workshops, enablement sessions, runbooks, and reusable implementation strategies.

• Collaborate closely with Customer Solutions, Product, Engineering, Research, Security, and Support teams, effectively channeling technical customer insights back into the platform.

⛳️ Requirements

• Over 5 years of experience in a customer-facing technical position within a B2B SaaS context, such as Solutions Engineering, implementation engineering, technical account management, customer engineering, or technical consulting.

• Strong technical skills, including the capability to write scripts in Python, Bash, or similar languages for diagnostics, automation, data processing, and integrations.

• Practical experience with APIs, authentication, logs, cloud environments, security controls, system integrations, and troubleshooting in production settings.

• Exceptional communication abilities, with the capability to lead technical discussions with customers and articulate complex concepts effectively.

• A proactive, customer-oriented mindset with robust problem-solving skills and a preference for scalable, reusable solutions.

• Familiarity with AI technologies and workflows, including generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.

• Background in cybersecurity, cloud security, application security, data protection, or cloud infrastructure.

• Experience with containers, CI/CD systems, infrastructure as code, observability platforms, CRMs, or ticketing systems.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Generous paid time off and holiday leave.