Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with JetBrains Account Executives.

• Support customers in adopting JetBrains products and services to realize their business objectives.

• Assist with whiteboarding sessions, architecture development, and navigating technical and cultural adoption challenges.

• Manage technical relationships across a portfolio of accounts.

• Partner with account teams to define and execute account strategies.

• Advocate for customers within JetBrains, serving as their representative to Support and Product Engineering teams.

• Suggest product improvements based on customer feedback and experiences.

• Aid product teams in presenting and assessing new product concepts with customers.

• Serve as a trusted technical advisor and maintain up-to-date knowledge of technology.

• Facilitate account growth with Sales by creating both short-term and long-term account plans.

⛳️ Requirements

• Demonstrated experience in technical consulting, technical customer success, or similar customer-facing technical roles.

• Strong verbal and written communication skills in English, as well as either Portuguese or Spanish.

• Extensive background in software development, QA, IT, DevOps, ML, or a comparable IT domain.

• Practical knowledge of AI/LLMs within the context of software development.

• Outstanding presentation capabilities for showcasing JetBrains products.

• Proficient in identifying and addressing technical and business challenges associated with software development tools.

• Skilled at conveying technical concepts to customers with varying levels of technical expertise.

• Comfortable in a fast-paced and dynamic work environment.

• Experience working within or alongside large software development teams.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Additional compensation may include an annual bonus, commission, or other incentive pay, depending on the applicable plan or program.

• Equal opportunity employer.

• Open and inclusive workplace.