Customer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the technical consultant and strategic leader for a range of enterprise accounts

• Manage the entire customer journey: onboarding, utilization, technical support, growth, and advocacy

• Promote utilization through demonstrations, workshops, architectural guidance, and best-practice advice

• Conduct ongoing discovery: identify customer challenges and convert them into actionable requirements

• Collaborate with Sales to identify and define opportunities for expansion

• Represent the customer's voice within the organization

• Monitor adoption, usage, health, and growth to drive results

• Operate with an AI-first approach and develop tools that reduce repetitive tasks

⛳️ Requirements

• Extensive experience in technical, customer-facing positions

• Proven history that combines customer management with technical expertise

• Practical experience in conducting demonstrations, proofs of concept, or technical workshops

• Documented success in identifying and securing growth opportunities within enterprise accounts

• Proficiency in discussing APIs, integrations, and developer workflows

• Outstanding communication, persuasion, and relationship-building abilities

• An example of something you created that reduced repetitive work through AI

• An AI-native operational framework

🏝️ Benefits

• Solutions driven by AI

• Technical empowerment

• Advocacy for customers

• Flexible working environment

• Options for remote work