Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical authority on the Cyera Platform.

• Build trusted-advisor relationships with clients ranging from practitioners to executives.

• Foster customer engagement through effective onboarding and training.

• Comprehend customer needs, challenges, and targeted business outcomes.

• Create and present tailored use cases utilizing a consultative approach.

• Promote ongoing platform adoption, customer value, ROI, continuous engagement, and expansion.

• Identify and mitigate obstacles hindering customer success.

• Collaborate with colleagues and Development teams.

• Champion customer feedback and impact the product roadmap.

• Utilize self-paced training materials to facilitate customer education.

• Diagnose and resolve technical issues faced by customers.

• Monitor and report on customer health and usage metrics.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Guide team members and promote professional growth.

• Engage in the recruitment and onboarding of new team members.

• Conduct Quarterly Business Reviews and pinpoint areas for improvement.

• Travel 25–50% annually to interact directly with clients.

⛳️ Requirements

• Associate's degree or equivalent experience is mandatory.

• A Bachelor’s degree in Computer Science or comparable experience is advantageous.

• At least 12 years of experience demonstrating strong project management capabilities.

• Self-motivated individual capable of excelling in a dynamic, fast-paced, deadline-driven startup environment.

• Proven track record of enhancing revenue growth, customer satisfaction, feature adoption, and customer retention.

• Previous experience working in collaboration with Development teams.

• Proficiency in SQL, scripting languages like Python, and cloud environments.

• Over 3 years of practical experience with data technologies and cloud solutions, including databases, cloud infrastructure, cloud networking, data and compute assets, IAM, and permissions.

• Familiarity with programming or scripting languages, APIs, and web services.

• Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred.

• Previous experience in a technical customer-facing role within a software company.

• Proven ability to manage customer relationships, including onboarding, renewal, and expansion.

• Self-driven, proactive, and innovative team player.

• Exceptional interpersonal and customer relations abilities.

• Clear and articulate verbal and written communication skills.

• Proficient in leading executive meetings and technical workshops.

• Capable of working independently and addressing complex challenges with limited documentation.

🏝️ Benefits

• Opportunity to work remotely, along with office setup reimbursement.

• Unlimited paid time off (PTO).

• Paid holidays and sick leave.

• Comprehensive health, vision, and dental insurance.

• Life insurance, short-term and long-term disability coverage.

• Potential for merit-based salary increases depending on individual or company performance, tenure, and other discretionary factors.