Customer Success Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main technical authority on the Cyera Platform.

• Build trusted advisory relationships with clients ranging from practitioners to executives.

• Facilitate customer adoption through effective onboarding and training sessions.

• Gain a deep understanding of customer needs, challenges, and targeted business outcomes.

• Create and present tailored use cases using a consultative methodology.

• Promote sustained adoption, customer value, and return on investment.

• Lead continuous customer engagement and growth initiatives.

• Identify and address obstacles to customer success in collaboration with colleagues.

• Champion customer feedback and shape the product roadmap and development process.

• Assist in customer education using self-paced training materials.

• Diagnose and troubleshoot technical issues impacting customers.

• Monitor and report on customer health and usage metrics.

• Develop success plans in partnership with customers.

• Document and disseminate best practices both internally and externally.

• Mentor colleagues and promote professional growth.

• Take part in the recruitment and onboarding of new team members.

• Conduct Quarterly Business Reviews and pinpoint areas for improvement.

⛳️ Requirements

• An associate degree or equivalent experience is required.

• A bachelor’s degree in Computer Science or a related field is advantageous.

• 12 years of experience demonstrating strong project management capabilities.

• Over 3 years of practical experience with data technologies and cloud services, including databases, cloud infrastructure, and basic administration.

• Strong project management abilities.

• Experience working collaboratively with Development teams.

• Proficiency in SQL, scripting languages (e.g., Python or similar), and cloud platforms.

• Familiarity with programming or scripting languages, APIs, and web services.

• Preferred expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience.

• Previous experience in a technical customer-facing role within a software company.

• Proven track record of managing customer relationships, including onboarding, renewal, and expansion.

• Exceptional interpersonal and customer relations skills.

• Strong verbal and written communication abilities.

• Proven capability in leading executive meetings and technical workshops.

• Ability to work independently and manage complex challenges effectively.

• Self-motivated individual who excels in a fast-paced, deadline-driven startup environment.

• Results-oriented mindset with a history of driving revenue growth, customer satisfaction, feature adoption, and retention.

• Innovative team player who is proactive and self-driven.

• Willingness to travel 25–50% annually.

🏝️ Benefits

• Opportunity to work remotely.

• Reimbursement for office setup expenses.

• Unlimited paid time off.

• Paid holidays and sick leave.

• Comprehensive health, vision, and dental insurance.

• Life insurance and both short- and long-term disability insurance.

• Potential for merit increases based on individual or company performance, tenure, and other discretionary considerations.